About Us | Kaisar Pharmacy

Our Founder’s Story

From Vision to Vitality

The Legacy of Nor Hazalina Ibrahim

Nor Hazalina Ibrahim is the visionary pharmacist and entrepreneur behind one of Malaysia’s largest and fastest-growing Bumiputera-owned pharmacy chains — Kaisar Pharmacy.

With a Master’s in Pharmacy from the University of Sunderland, she began her career in public service as an Assistant Director at the National Pharmaceutical Regulatory Agency (NPRA), Ministry of Health. There, she saw firsthand the gap between regulation and real community access to affordable, quality healthcare.

In late 2013, driven by a mission to bridge that gap, Hazalina opened her first pharmacy outlet. It was a modest start — but one founded on passion, integrity, and a deep desire to serve.

Over the years, her leadership, resilience, and sharp business acumen have turned that single outlet into a network of over 36 branches nationwide, making Kaisar Pharmacy a household name and a trusted brand among Malaysian families.

Inspired by her mother, a strong businesswoman, and supported by her brother, Dato’ Seri Norazam Shah, Hazalina embodies the spirit of entrepreneurship grounded in family, faith, and community. In 2022, she was awarded the KUSKOP Entrepreneur Excellence Award, a recognition of her achievements and contributions to the industry.
As a female leader in healthcare, Nor Hazalina Ibrahim continues to empower not just her customers — but also a new generation of pharmacists, women in business, and future leaders. Under her guidance, Kaisar Pharmacy is more than a place to buy medicine — it’s a space where care, education, and compassion meet.

Today, Kaisar Pharmacy proudly stands among Malaysia’s top Bumiputera pharmacy chains, with a vision to grow further, reach more communities, and continue championing accessible, trusted healthcare for all.

The Trusted Name in Retail Pharmacy

Kaisar Pharmacy stands as a reputable figure in the retail pharmacy sector, renowned for its commitment to ensuring accessible, cost-effective, and top-notch healthcare goods and services. With a strong focus on customer contentment and welfare, we've earned the trust of the community by consistently surpassing expectations. Our ultimate goal is to create a favorable influence on the health and overall well-being of our patrons while serving their needs.

Our Vision
Guided by our core values, we aspire to offer Excellence in Service, a deep Commitment to Community, a Passion for Helping Individuals, Ensuring Universal Access to Healthcare, all rooted in the Principles of Islamic Health.
Our Mission
At Kaisar pharmacy, our mission is to stand as a Pillar of Community Health, Elevating Ourselves as a Premier Malaysian Pharmacy. We are dedicated to Providing Authentic Products, Fostering Customer Loyalty through Rewards, and Pioneering Innovative Services that Empower Health and Wellness.
Our Promise
We are dedicated to Nurturing Community Bonds, Delivering Value through Affordable Pricing, Providing Exceptional Service & Consultation, Ensuring Uncompromised Quality with Genuine Products, and Evolving to Fulfill the Ever-Changing Needs of Our customers.

38
STORES NATIONWIDE
20,000
PRODUCT VARIETY
105
HEALTH PROFESSIONALS
12
YEARS OF EXPERIENCE

Testimonials

Layanan ramah..
"Layanan staff yang ramah, servis yang efficient, saya suka sangat beli barang di Kaisar Farmasi, apa yang saya cari semua ada di sini!"
- Qistina, Selangor, Teacher
Penerangan jelas..
"Ahli farmasi di Kaisar Farmasi Puncak Jalil memberikan penerangan yang jelas dan lengkap mengenai ubat-ubatan yang diambil. Ini sangat memudahkan saya untuk mengambil ubat di rumah."
- Wan, Seri Kembangan, Mechanic
Pelbagai jenis ubat..
"Tak sangka, barangan yang saya cari diserata tempat dijual di kaisar farmasi, pelbagai jenis ubat-ubatan, suplement dan barangan dijual di kaisar farmasi! Kaisar Farmasi memang terbaik! Minta banyakkan lagi di serata Malaysia!!"
- Fitri, Shah Alam, Policeman