Shipping policy
DOMESTIC DELIVERY
SHIPPING PROCESSING TIME
- All orders are processed within 2-3 business days. Orders are not shipped or delivered during weekends and public holidays.
- If we are experiencing a high volume of orders, shipment may be delayed for a few days. Please allow additional days for delivery. We will contact you via email or telephone if a significant delay in the shipment of your order is expected.
SHIPPING RATES
West Malaysia (including Langkawi)
- Shipping fee: RM15 (flat rate)
- Free shipping: Spend RM150 and above in a single transaction.
- Only applicable for deliveries within West Malaysia.
East Malaysia (Sabah & Sarawak only)
- Shipping fee: RM30 (1kg and below)
- For every additional 1kg: RM15
Labuan
- Shipping fee: RM30 (1kg and below)
- For every additional 1kg: RM15
Singapore*
- Shipping fee: RM45 (1kg and below)
- For every additional 1kg: RM15
*Shipping fee does not include additional charges based on import tax and duties levied by the respective countries outside of Malaysia.
INTERNATIONAL DELIVERY
- As an international consumer, please do your research to ensure that there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
- If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.